Frequently asked question

Do you offer free delivery?

Yes, we offer free delivery on orders over £299 across mainland UK. Delivery charges for smaller orders are calculated at checkout. To read more about our delivery policy check our shipping policy.

How quickly will my order be dispatched?

Most in-stock orders are dispatched the next working day. Our team will contact you to confirm the delivery date.

Can I order samples?

Yes, samples are available for many products. Orders placed before 3 PM are usually dispatched the next working day.

Can you store my flooring until I’m ready?

Yes, we can store your flooring free of charge for up to six months. Please contact us to arrange this.

Which payment methods do you accept?

We accept major debit and credit cards through our secure online checkout. Available payment options will be displayed at checkout.

Can I return my order?

Eligible unused products may be returned in their original, unopened and resalable condition. Please review our Refund Policy or contact us before returning anything.

What if my order arrives damaged or incorrect?

Contact us as soon as possible with your order details and photographs. Our team will investigate and help arrange a suitable resolution.