Payment Policy

This Payment Policy explains the payment methods accepted by Floor Easy and what to do if you experience a payment-related issue.

Accepted Payment Methods

We accept the following payment methods through our secure Shopify checkout:

  • Visa
  • Mastercard
  • American Express
  • Maestro
  • Diners Club
  • Discover
  • UnionPay
  • Apple Pay
  • Google Pay
  • Shop Pay

The payment options available to you may vary depending on your device, browser, location and eligibility. All available options will be displayed during checkout before you complete your order.

Payment Currency

All prices and payments on flooreasy.co.uk are processed in Pound Sterling (GBP). The complete order total, including any applicable taxes and delivery charges, will be shown at checkout before payment is submitted.

Secure Payments

Payments are processed securely through Shopify and its authorised payment-processing partners. Floor Easy does not directly store your complete debit or credit card details.

Your bank or payment provider may require additional verification, such as 3D Secure, a one-time passcode or approval through your banking application.

Payment Authorisation

Payment must be successfully authorised before an order can be confirmed. After completing your purchase, you will receive an order confirmation using the email address supplied at checkout.

Submitting payment does not guarantee acceptance of an order. If we cannot accept or fulfil your order, we will contact you and arrange any payment cancellation or refund that may be required.

Failed or Declined Payments

A payment may be declined because of incorrect card details, insufficient funds, security checks or restrictions imposed by your bank or payment provider.

If your payment is unsuccessful, please:

  • Check that your payment and billing details are correct.
  • Try the payment again or select another available method.
  • Contact your bank or payment provider for further information.
  • Contact Floor Easy if you continue to experience problems.

Please do not repeatedly submit payment if you believe you may have been charged, as this could result in multiple pending transactions.

Pending or Duplicate Payments

Some banks may temporarily display an unsuccessful payment attempt as pending. These pending authorisations are controlled by the bank or payment provider and will normally be released automatically.

If you believe you have been charged more than once, please contact us with your name, order number and payment date. Do not send complete card details, passwords or security codes by email, telephone, text or WhatsApp.

Refunds

Approved refunds will normally be returned to the original payment method used for the purchase. The time required for the funds to appear will depend on your bank or payment provider.

Please refer to our Return and Refund Policy for information about eligibility, cancellations and returns.

Payment Support

If you have a question about a payment, an unsuccessful transaction, a pending charge or a possible duplicate payment, please contact us:

Telephone: 07557 424479
Email: info@flooreasy.co.uk

Address:
Floor Easy
Unit 3, Tomo Industrial Estate
Packet Boat Lane
Cowley, Uxbridge
UB8 2JP
United Kingdom

Opening hours:
Monday–Friday: 9:00 AM–5:00 PM

When contacting us, please provide your name, order number and a brief description of the issue. For your security, never send us your complete card number, PIN, password or card security code.