Shipping and delivery

At Floor Easy, we aim to provide a reliable and flexible delivery service. This policy explains our dispatch process, delivery charges, sample delivery and storage options.

Shipping at a Glance

  • A standard delivery charge of £39.99 applies to all flooring orders delivered to eligible mainland UK addresses.
  • Orders are dispatched on the next business day, subject to stock availability.
  • Flooring samples are free. A fixed £3.99 delivery charge applies to each sample order.
  • Samples are dispatched on the next business day, subject to availability.
  • Additional charges may apply to Northern Ireland, the Isle of Man and other island locations.
  • Free storage is available for up to six months.
  • Our team may contact you to confirm delivery or storage arrangements.

Mainland UK Delivery

A standard delivery charge of £39.99 applies to all flooring orders delivered to eligible mainland UK addresses. The delivery charge will be shown at checkout before payment is completed.

Orders are normally dispatched on the next business day, subject to stock availability. Dispatch means that the order has left our premises or has been passed to the delivery provider. It does not mean that the order will arrive on the same day.

Delivery times may vary depending on the order size, delivery address and delivery provider. Where delivery arrangements are required, a member of our team will contact you using the details supplied with your order.

Stock Availability

All dispatch times are subject to stock availability. If an item is unavailable or a delay is expected, we will contact you as soon as reasonably possible to provide an update and discuss the available options.

Orders containing multiple products may be dispatched together once all items are available unless another arrangement has been agreed.

Northern Ireland, Isle of Man and Island Locations

Additional delivery charges may apply to orders being delivered to:

  • Northern Ireland
  • The Isle of Man
  • Scottish islands
  • The Channel Islands
  • Other offshore or island locations

Where an additional charge applies, our team will contact you before dispatch. The order will not be dispatched until any additional delivery arrangements and charges have been agreed.

Customers in these locations may contact us before ordering to confirm whether delivery is available and request further information about possible charges.

Flooring Samples

Flooring samples are free. A fixed £3.99 delivery charge applies to each sample order, regardless of the number of samples selected within the permitted sample limit.

Flooring samples are normally dispatched on the next business day, subject to availability.

Samples ordered on a weekend or public holiday will be processed on the next available business day. Dispatch and delivery times may vary depending on the destination and delivery provider.

Storage Option

If you are not ready to receive your flooring immediately, we can hold an eligible paid order for up to six months at no additional storage cost.

Please contact us after placing your order if you would like to request storage. When you are ready to receive the flooring, contact our team to arrange delivery.

Delivery charges and geographic restrictions may still apply. Storage arrangements should be confirmed with our team in advance.

Arranging Delivery

Depending on the order and delivery location, a member of our team may contact you to:

  • Confirm the delivery address
  • Agree on a suitable delivery date
  • Discuss access requirements
  • Arrange storage
  • Confirm additional delivery charges where applicable

Please ensure that the telephone number and email address entered at checkout are correct so we can contact you about your order.

Delivery Access

Customers are responsible for providing an accurate and accessible delivery address.

Please inform us before delivery of any restrictions that could affect access, including narrow roads, weight restrictions, low bridges, controlled parking, stairs or restricted vehicle access.

Delivery arrangements may need to be changed if the delivery provider cannot safely access the address.

Delivery Delays

Although we aim to dispatch orders promptly, delivery may be affected by circumstances outside our reasonable control, including adverse weather, traffic disruption, vehicle breakdowns or delivery-provider delays.

If you have not received your order or would like an update, please contact us with your order number, name and delivery postcode.

Contact Us

Telephone: 07557 424479
Email: info@flooreasy.co.uk
Customer support hours: Monday–Friday, 9:00 AM–5:00 PM

Address

Floor Easy

Unit 3, Tomo Industrial Estate
Packet Boat Lane
Cowley, Uxbridge
UB8 2JP
United Kingdom

This policy applies to purchases made through flooreasy.co.uk.