Refund policy

Returns at a glance
  • Return window: next business day from delivery (with a valid reason).
  • Products: laminate & vinyl flooring packs only.
  • Packs must be unopened, unused, and not customer-damaged.
  • Transit damage: we refund/replace at no extra cost.
  • Change of mind or customer damage: customer covers return shipping.
  • Method: In store, At a drop-off location, By mail.
  • Return label: Included in the package, Free.
  • Restocking fees: 20% of the product price.
  • Refund processing time: 10 days.

Refund & Returns Policy

At FloorEasy, we want you to feel confident with your purchase. While we take the utmost care in delivering your order, we understand that sometimes returns may be necessary.

Returns Eligibility

  • You may return your order within the next business day of delivery with a valid reason.
  • All returned packs of flooring must be unopened, unused, and undamaged by the customer.
  • We cannot accept part-used packs or items that are not in resaleable condition.

Damaged or Faulty Products (Transit Damage)

  • If your flooring arrives damaged in transit, we will provide a full refund or replacement at no extra cost.
  • Please notify us as soon as possible and include clear photographs of the damage.
  • Send images by email or message:

Customer Responsibility

  • For change of mind returns or where packs are damaged by the customer, you must arrange and cover the return delivery cost.
  • A 20% restocking fee will apply to returned items.
  • Returns must be securely packaged to prevent damage in transit. Use the original packaging where possible.

How to Return Your Order

  1. Contact us within the next business day of delivery to request a return:
    Phone/WhatsApp: 07557 429 479 · Email: info@flooreasy.co.uk
  2. We will send you a Returns Confirmation with our warehouse address and a reference number.
  3. Send the items back securely packaged with the Returns Confirmation clearly attached to all parcels/pallets.

Refunds

  • Once your return is received and checked (for missing items or damage), your refund will be processed.
  • Refunds can take up to 10 working days to appear in your account, depending on your bank.
  • The refund processing time is typically 10 days.
Packaging & Evidence Tips
  • Keep packs on the original pallet/packaging when possible and wrap securely for transit.
  • Take timestamped photos of the packs before dispatch as proof of condition.
  • Ensure the Returns Confirmation is attached externally so our warehouse can identify your order quickly.

This policy applies to laminate and vinyl flooring purchases from FloorEasy.co.uk.